Our Production Managers Make All the Difference

7/16/2022 (Permalink)

Mario Marcati is one of our Production Managers

Every day, our office staff takes calls from home and business owners who have a big mess on their hands.

Whether its due to a burst pipe, toilet overflow or kitchen fire, we understand that you need help right away and will send a team out to your premises quickly. Upon our team's arrival, your Production Manager will inspect the damage, assess the situation and discuss his recommended restoration plan. The PM’s at SERVPRO of Milford-Orange-Stratford oversee the work being done from start to finish. They are your contact should you have any questions about what to expect, the work being done and anything else that you might need assistance on. 

Our Production Managers are a hard working, conscientious group who have shown time and time again that they will go above and beyond for our customers.

In their position, the PM’s are responsible for supervising the restoration work from start to finish. They perform the initial inspection, any pretesting that is needed, the scoping of services and provide job estimates. Our Production Managers schedule and supervise our technicians on the job as well. They are also responsible for working with our office staff in coordinating appointments with customers. Most importantly, our PM’s are the point of contact for our customers during the restoration process. They are available to you by phone when not on site if you have any concerns or questions. 

Between them, our Production Managers have over 100 years of experience in the restoration industry and dozens of industry certifications.

That experience is invaluable when it comes to their ability to come to your home or business and create a treatment plan. There is no guess work involved, as they have seen almost every fire, water and mold damage scenario possible. They always make sure that the job is done right and to our customer’s satisfaction and possess a work ethic that goes unparalleled in our industry. We have every confidence that if there is a problem on a job, our PM’s will do everything possible to resolve the issue and make sure the job is done right.