After the Flood; Restoring Hope, One Home at a Time

8/23/2024 (Permalink)

The storms that brought massive flooding to the New Haven area has devastated our community, sweeping away not just homes and roads but also the very sense of security and stability we rely on. When the waters recede, the true impact of this storm is becoming apparent: the damage to homes, the disruption to lives, and the daunting task of recovery. We understand these challenges intimately because we are not just a business—we are a part of this community.

A Local Touch in the Wake of Disaster

Being a local company, we view every flood restoration job as more than just a project; it's a chance to support our neighbors and rebuild the fabric of our community. We’re familiar with the unique needs and concerns of our local residents and businesses, and our deep-rooted connections here drive us to go above and beyond in our service.

Our team is comprised of highly trained professionals who are not only experts in flood damage restoration but also your neighbors. We know that when disaster strikes, the last thing you want is to navigate a sea of impersonal companies that you will never see again. That’s why we prioritize compassionate, community-focused service every step of the way.

Comprehensive Flood Damage Restoration Services

Our approach to flood damage restoration is thorough and meticulous, designed to address every aspect of the recovery process:

Our approach to flood damage restoration is thorough and meticulous, designed to address every aspect of the recovery process:

1. Immediate Response: Time is critical after a flood. Our 24/7 emergency response team is ready to act swiftly, minimizing further damage and beginning the restoration process as soon as possible.

2. Water Extraction and Drying: We use advanced equipment to remove standing water and thoroughly dry out affected areas. This helps prevent mold growth and structural damage.

3. Damage Assessment and Cleanup: Our experts conduct a detailed inspection to assess the extent of the damage. We handle the cleanup process with care, ensuring that all affected materials are properly removed and disposed of.

4. Mold Remediation: While we all wait for to see what help is available, mold will develop in flooded basements. Our team is trained to remediate mold to safe levels. 

5. Restoration and Repairs: From repairing damaged walls and floors to restoring personal belongings, we work diligently to return your home to its pre-flood condition. Our goal is to make the restoration process as seamless and stress-free as possible.

Flood damage can be overwhelming. Contact us today to learn more about our services and how we can assist you in navigating the road to recovery. 

Tackling Mold: A Guide to Effective Remediation in Commercial Properties

6/17/2024 (Permalink)

As a property manager or business owner, understanding and effectively addressing mold issues is crucial for maintaining a safe and functional environment.

Identifying the Problem

The first step in mold remediation is identification. Mold thrives in damp, humid environments and often hides in less visible areas such as behind walls, under flooring, or in HVAC systems. Signs of mold include musty odors, visible growth, and allergic reactions among occupants. Regular inspections and prompt action are essential to catching mold early before it spreads extensively.

Assessing the Scope

Once mold is detected, a thorough assessment of the affected areas is necessary. This involves determining the extent of the mold growth and identifying any underlying moisture issues that may be fueling its development. Professional mold inspectors can conduct comprehensive assessments using moisture meters, thermal imaging, and air quality tests to provide a clear picture of the problem.

Developing a Remediation Plan

With assessment results in hand, the next step is to develop a remediation plan tailored to your commercial property. This plan should outline specific strategies for mold removal and prevention, taking into account the type of mold present, affected surfaces, and the building's layout.

Key components of a remediation plan may include:

• Containment: Isolating the affected area to prevent mold spores from spreading to clean areas.
• Removal: Physical removal of mold-infested materials such as drywall, carpeting, or insulation that cannot be effectively cleaned.
• Cleaning: Thorough cleaning and disinfection of surfaces using appropriate mold remediation products.
• Moisture Control: Addressing underlying moisture sources through repairs to leaks, improving ventilation, or installing dehumidifiers.
• Prevention: Implementing measures to prevent future mold growth, such as regular inspections, maintaining proper humidity levels, and educating occupants about moisture control.

Long-Term Maintenance

To prevent future mold issues, ongoing maintenance and monitoring are key. Implementing a proactive maintenance plan that includes regular inspections, prompt repairs of leaks or moisture issues, and educating building occupants on mold prevention measures can help maintain a mold-free environment.

Restoring Peace of Mind: Dealing with Water Damage

6/17/2024 (Permalink)

Imagine coming home to discover your house transformed into a watery disaster zone, courtesy of a burst pipe. It's a scenario that strikes fear into the hearts of homeowners everywhere. However, amidst the chaos and despair, there exists a beacon of hope: SERVPRO®, the trusted name in water damage restoration.

The Calamity: A Burst Pipe

The sudden rupture of a water pipe can turn a peaceful home into a scene of chaos within minutes. Whether due to aging infrastructure, extreme temperatures, or an unforeseen accident, a burst pipe unleashes gallons of water into places where it doesn't belong. From soaking carpets and furniture to seeping into walls and ceilings, the damage can be swift and extensive.

Initial Response: Navigating the Crisis

In such moments of crisis, quick action is crucial. The first steps involve shutting off the water supply to prevent further flooding and ensuring the safety of all occupants. Once these immediate concerns are addressed, the focus shifts to damage assessment and mitigation. Here's where SERVPRO steps in.

SERVPRO: The Restoration Experts

SERVPRO is not just a cleanup crew; we are a lifeline in times of water damage emergencies. With their expertise and experience, SERVPRO teams swiftly assess the extent of the damage. Our thorough inspection identifies areas affected by water intrusion, even those not immediately visible to the untrained eye.

The Restoration Process

Once the assessment is complete, our team formulates a comprehensive restoration plan tailored to each unique situation. This plan typically includes:

1. Water Extraction: Using powerful pumps and vacuums, SERVPRO extracts standing water from affected areas, minimizing further damage and mold growth.

2. Drying and Dehumidification: Industrial-grade air movers and dehumidifiers are deployed to remove moisture from floors, walls, and air spaces. This step is crucial in preventing secondary damage and mold formation.

3. Cleaning and Sanitizing: Salvageable belongings and structures are meticulously cleaned and sanitized to mitigate the effects of water damage and restore them to preloss conditions.

4. Restoration: Finally, our skilled technicians undertake repairs and reconstruction as necessary. This may involve replacing drywall, repairing structural damage, or restoring damaged surfaces like carpets and hardwood floors.

Beyond Restoration: Restoring Peace of Mind

While SERVPRO's primary mission is physical restoration, our impact goes beyond repairing walls and floors. We restore peace of mind to homeowners by handling the complexities of insurance claims and providing clear communication throughout the process. Our dedication to customer satisfaction ensures that homeowners can focus on rebuilding their lives with minimal disruption.

Clearing the Air: Understanding Mold Remediation Services

5/31/2024 (Permalink)

Mold - a four-letter word that can strike fear into the hearts of homeowners. 

It's unsightly, it's smelly, and most importantly, it can pose serious health risks. But fear not, because mold doesn't have to be a permanent resident in your home. With our professional mold remediation services, you can reclaim your space and breathe easy once again.

What is Mold Remediation?

Mold remediation is the process of identifying, containing, and removing mold from indoor environments. It's not just about scrubbing away visible mold; it's about addressing the root cause of the problem and preventing future growth. Our mold remediation specialists are trained to assess the extent of mold infestation, develop a customized remediation plan, and restore your home to a safe and healthy condition.

The Mold Remediation Process

So, what does the mold remediation process entail? While the specifics may vary depending on the severity of the mold infestation and the unique characteristics of your home, the basic steps typically include:

1. Assessment: A thorough inspection of the affected areas to determine the extent of the mold infestation and identify any underlying moisture issues.

2. Containment: Isolating the contaminated areas to prevent mold spores from spreading to unaffected parts of the home.

3. Removal: Physical removal of mold-infested materials and surfaces using specialized tools and cleaning agents.

4. Cleaning and Sanitization: Thorough cleaning and disinfection of the affected areas to eliminate any remaining mold spores and prevent regrowth.

5. Restoration: Repairing or replacing damaged materials and addressing any underlying moisture issues to prevent future mold growth.

Choosing the Right Mold Remediation Company

When it comes to mold remediation, not all companies are created equal. Here are a few key factors to consider when selecting a mold remediation provider:

Experience and Expertise: Look for a company with a proven track record of successful mold remediation projects and certified technicians who are trained in industry best practices.
Comprehensive Services: Choose a company that offers a full range of mold remediation services, from inspection and testing to removal and prevention.
Reputation and Reviews: Do your research and read reviews from previous customers to ensure you're choosing a reputable and reliable company.
Customer Satisfaction: Look for a company that prioritizes customer satisfaction and offers transparent communication, prompt service, and guaranteed results.

Don't let mold take control of your home and your health. With SERVPRO®? of Milford-Orange-Stratford's professional mold remediation services, you can take proactive steps to eliminate mold and create a clean, healthy living environment for you and your family. Remember, when it comes to mold remediation, it's better to act sooner rather than later.  

Turning the Tide: SERVPRO's Comprehensive Water Damage Restoration Services

5/20/2024 (Permalink)

Water damage can strike unexpectedly, wreaking havoc on homes and businesses alike. Whether it's from burst pipes, flooding, or leaky roofs, the aftermath of water damage can be overwhelming. However, amidst the chaos, there's a beacon of hope: SERVPRO of Milford-Orange-Stratford's water damage restoration services. In this blog post, we'll dive into how our expertise, efficiency, and compassion help restore properties and peace of mind in the wake of water damage disasters.

Understanding the Urgency:
When it comes to water damage, time is of the essence. The longer water sits, the greater the potential for structural damage, mold growth, and other costly issues. That's why SERVPRO® responds quickly to water damage emergencies, arriving on the scene promptly to assess the situation and begin mitigation efforts.

Assessment and Mitigation:
The first step in our water damage restoration process is a thorough assessment of the damage. Our trained technicians use advanced equipment to identify the source of the water intrusion, assess the extent of the damage, and develop a tailored mitigation plan. From water extraction and drying to dehumidification and odor removal, SERVPRO employs state-of-the-art techniques to mitigate further damage and restore affected areas.

Precision Drying and Dehumidification:
Effective drying and dehumidification are crucial steps in the water damage restoration process. SERVPRO utilizes industrial-grade drying equipment and moisture detection tools to remove excess moisture from the air and building materials. Our goal is to restore the affected property to pre-damage conditions as quickly and efficiently as possible, minimizing downtime and disruption for homeowners and businesses.

Mold Remediation and Prevention:
One of the biggest concerns associated with water damage is mold growth. Mold can begin to develop within 24-48 hours of water exposure, posing health risks and further complicating the restoration process. SERVPRO's mold remediation experts are trained to identify and remove mold colonies safely and effectively. Additionally, we take proactive measures to prevent future mold growth, ensuring a clean and healthy environment for occupants.

Restoration and Reconstruction:
Once the mitigation process is complete, SERVPRO shifts its focus to restoration and reconstruction. Our team works diligently to repair and rebuild damaged areas, from replacing flooring and drywall to restoring structural integrity. With a meticulous attention to detail and a commitment to quality craftsmanship, SERVPRO restores properties to their preloss condition, allowing homeowners and businesses to move forward with confidence.

Support and Guidance:
Throughout the water damage restoration process, SERVPRO provides more than just technical expertise – we offer support and guidance every step of the way. We understand the stress and uncertainty that come with water damage emergencies, and we're here to alleviate those burdens. From navigating insurance claims to coordinating with other contractors, SERVPRO serves as a trusted partner in the restoration journey.

When water damage strikes, SERVPRO is here to help turn the tide. With our comprehensive water damage restoration services, we mitigate damage, prevent further issues, and restore properties to their former glory. If you're facing water damage, don't hesitate to reach out to SERVPRO for prompt, professional assistance. Together, we'll weather the storm and emerge stronger on the other side.

Water Damage Restoration in a Home With Hoarding

8/24/2023 (Permalink)

Water damage from floodwater is considered a biohazardous situation, as the water can contain dangerous pathogens. When a home is a hoarding situation, the work becomes a bit more complicated, with several more layers of clean up involved.

In many hoarding situations, the floors and walls of the home cannot be accessed so its possible that there existed unnoticed water or mold damage prior to the flood.  

The contents of the home need to be removed prior to the restoration work beginning. Our team always takes the upmost precautions when we work in such a home. Our crew wears protective gear to prevent exposure to pathogens and items must be disposed of properly.  When the affected area is clear, we can better assess the situation and create a water damage restoration plan that we leave the home clean and safe for those who live there.

We understand that hoarding can be a delicate situation to address and our team approaches our work with empathy and consideration in such cases. 

Commercial Property Flood Damage Restoration

8/22/2023 (Permalink)

Do you need flood protection for your commercial property?

If you own a commercial property on the CT shoreline, you may be concerned about flooding and for good reason. The majority of general commercial insurance policy exclude damage caused by flooding. If your insurance policy does not cover ground flooding, consider whether you may need one.  There are a number of reasons why flood insurance for your commercial property is a good idea.

1. Is your business located on a flood plain?  The Federal Emergency Management Agency maintains flood maps that can help business owners determine whether a commercial building is located in an area prone to flooding. Most insurance providers define a flood as water damage that originates from outside water sources such as rain or rising bodies of water
2. Are you a “better safe than sorry” business owner?  Even if you are not in a flood plain, there may be a reasonable risk of flooding at your commercial building. According to FEMA, the average flood insurance claim is approximately $33,000 and total property damage due to flooding tops $6 billion every year. Because flooding can happen, you may choose to purchase insurance “just in case”.
3. Is your mortgage federally regulated or insured? Owners of property located in a flood zone with mortgages regulated or insured by the federal government are required to purchase and maintain flood coverage. Contact an insurance agent that offers NFIP policies or add a flood endorsement or rider to a general commercial insurance policy.
4. Mold and Other Secondary Damage In addition to excluding flooding, most standard commercial property policies also cut out coverage for any secondary damage that results from this uncovered peril. Without a flood policy, it may be more difficult or prohibitively expensive to pursue mitigation and restoration. As a result, a structure may be prone to mold growth.

Not only can flooding at your New Haven County business cause damage that requires what can be costly restoration, it can also force you to close your doors while the work is being done.

Considering if your business requires additional flood insurance coverage now will help you later.

We go through the contents of a home on a piece by piece basis and while each item is a unique case, we do use a few factors to determine whether it gets boxed, sent to our facility for cleaning or put in the dumpster. 

The type of water that has flooded the home is an important factor in determining what stays and what goes. Clean water does not pose as much of a health hazard as potentially contaminated water does. If there is concern that water is contaminated from sewage or chemicals, we are unlikely to suggest it be cleaned. It's not worth the risk.  

Typically, porous fabrics such as mattresses, pillows, carpeting and particle board cannot be salvaged. They absorb water quickly and are breeding grounds for mold spores to grow.  However, there are cases in which we are able to clean area rugs and wood if we are called to the job quickly and the piece has not become oversaturated.  

Our ability to be on the job quickly helps us minimize damage to personal possessions that have water damage. The perfect example of this is wooden furniture. It takes quite a bit of time for it to really absorb and become completely water logged. If you get personal belongings out of the standing water and begin the drying process right away, you have a good chance of being able to save them. 

The SERVPRO of Milford-Orange-Stratford team has the experience in caring for the belongings of your Oxford area home. Experiencing damage to your home is an upsetting ordeal. We understand that it can be difficult to part with treasured items, and do our best to help save them. 

Hot Water Heater Bursts in Milford

8/22/2023 (Permalink)

No matter what the season, your hot water heater can give you a problem.

Although there are a number of reasons associated with a hot water heater failure, the most common cause that we see is due to old age.  Hot water heaters will typically last you between 10-15 years. A leak may occur when corrosion and mineral build up occurs to the internal components.  What may begin as a little leak can quickly lead to a flooded basement.

As a homeowner, knowing the signs that your hot water heater is on its last legs can help you avoid a water disaster.

• Water color/quality: When running your faucet on hot, note it’s appearance. If it appears rusty, this is a s sign that there might be corrosion in your tank and signals an upcoming failure of your water heater.  
• Look for signs of muddy water or increased sediment in the water tank: Muddy water or increased sediment signals a potential failure of your water heater. You can check this by attaching a hose to the drainage bib on the water heater, turn the unit off and drain it to examine its contents.  When flushing the water heater, remember that the water that comes out of the hose bib at the front of the water heater is going to be extremely hot, as it will not be mixed with cold water. Smell or taste the water. If the hot water has a metallic taste to it, this indicates that the water heater is close to breaking down.
• Listen to the noises your water tank makes: Your heater will normally make sounds however any loud cracks or pops could indicate a problem.

If you notice your hot water heater has any of the symptoms of a failure, call your plumber for an inspection.

For floods caused by hot water tank leaks, call SERVPRO of Milford-Orange-Stratford at (203) 301-0500 for immediate service.

It's our Business to Help your Business

8/7/2023 (Permalink)

When a New Haven County  area warehouse has flooding, our office staff knows that our response needs to be immediate.

Not only is the structure of your warehouse at risk, the building also holds your valuable merchandise and equipment. Yes, your losses will be covered by your insurance policy. However, damaged inventory will cause a significant loss of business continuity for most companies and present a hassle that most business owners would rather avoid!

When we arrive on scene after a water damage call at a commercial property, we come equipped to start the clean up process.

One of our property managers will walk through the structure with you to assess the damage and discuss a restoration plan that will work around your needs.  For large warehouses, SERVPRO can mobilize truck-mounted water extractors capable of removing hundreds of gallons of water in one go. Where standing water reaches a level above two inches, we can deploy gas-powered pumps that transport excess liquid to an open sewer point. 

We work to restore your structure while also protecting your business assets, whether that is your inventory, important documents, machinery or vehicles.

If necessary, our Commercial Property Restoration team will package up and relocate any of contents of your warehouse that cannot safely remain there during clean up.  Should the administrative wing of your warehouse suffer damage, priority is placed on protecting your computers, servers and important paper documents that hold valuable company information.  

Whether your property has water damage due to a flooded basement, broken sprinkler system or HVAC leak, it’s our business to help your business. 

How to find a water damage restoration company.

9/6/2022 (Permalink)

When you’ve had water or fire damage at your Woodbridge area home or business, your first step after the flooding has been stopped or fire is out will be to find a restoration company.

Unless you have a family member or friend who swears by a particular company that they’ve had experience with, you will find yourself typing in a internet search and trying to choose a company based on the results. 

We understand that it’s hard to pick a trustworthy company from the internet, especially when you may be in a state of distress and under a time constraint.  Internet ratings and reviews such as on Google and Facebook are a good way to see what kind of experience others in your community have had with a company. We also recommend that you make sure potential restoration company meets the following criteria:

1. Choose Local. When your house has damage, it’s important that the company you hire is locally owned and operated. The last thing that you need during the restoration process is being out on hold by a customer service representative in another state. SERVPRO of Milford-Orange-Stratford is locally owned and our office staff and technicians live here too. They understand the unique situation that you are in first hand. 
2. Check Credentials. Make sure that the restoration company that you hire is fully licensed to do restoration and contracting work in the state of Connecticut. A certified restoration professional demonstrates that the company has received extensive training and is in good standing. The technicians on our staff are IICRC certified and skilled in using high-tech restoration equipment and employing advanced restoration methodologies.
3. Use only an Insured Restoration Company. Insurance protects the technicians working onsite as well as you, the property owner. Any injuries to the homeowner or workers that result from the restoration process are covered by general liability insurance. Damage to the property itself that occurs as a consequence to the restoration work performed is also covered under the company’s insurance. 
4. Inquire About the Companies Availability. When water disasters strike, such as in weather related flooding or frozen pipes, the damage is often widespread throughout the community. A small restoration company may not have the resources to respond to the job quickly and complete the work in an expedient manner. SERVPRO of Milford-Orange-Stratford is available 24/7 and we have a large crew so when widespread damage occurs, we can meet ALL of our customers needs. 
5. Ask for References. If you’d like to speak to a previous customer or two before hiring a restoration company, don’t be shy about asking for references. Choosing who to care for your home can be a big decision and having the assurance from somebody who has been in your situation can really help!