Leading the Team: Our Production Managers Go Above and Beyond for our Customers

9/24/2019 (Permalink)

Matt Caulfield, Anthony DeJesus, Rob Fox, Mario Marcati and Junior Delgado

Every day, our office staff takes calls from home and business owners who have a big mess on their hands.

Whether its due to a burst pipe, toilet overflow or kitchen fire, we understand that you need help right away and will send a team out to your premises quickly. Upon our team's arrival, your Production Manager will inspect the damage, assess the situation and discuss his recommended restoration plan. The PM’s at SERVPRO of Milford-Orange-Stratford oversee the work being done from start to finish. They are your contact should you have any questions about what to expect, the work being done and anything else that you might need assistance on. 

Our Production Managers are a hard working, conscientious group who have shown time and time again that they will go above and beyond for our customers.

In their position, the PM’s are responsible for supervising the restoration work from start to finish. They perform the initial inspection, any pretesting that is needed, the scoping of services and provide job estimates. Our Production Managers schedule and supervise our technicians on the job as well. They are also responsible for working with our office staff in coordinating appointments with customers. Most importantly, our PM’s are the point of contact for our customers during the restoration process. They are available to you by phone when not on site if you have any concerns or questions. 

Between them, our Production Managers have over 95 years of experience in the restoration industry and dozens of industry certifications.

That experience is invaluable when it comes to their ability to come to your home or business and create a treatment plan. There is no guess work involved, as they have seen almost every fire, water and mold damage scenario possible. They always make sure that the job is done right and to our customer’s satisfaction and possess a work ethic that goes unparalleled in our industry. We have every confidence that if there is a problem on a job, our PM’s will do everything possible to resolve the issue and make sure the job is done right.

We don’t mean to brag, but our Production Managers are the best - and our customers think so, too!

“Mario was such a pleasure to work with from start to finish.  He always answered my questions and went above and beyond to make sure my needs were met.  He made a stressful situation less stressful with his helpful attitude. His cleaning crew was courteous and thorough. -Riann S. in Greenwich, CT

"I had never worked with SERVPRO of Milford-Orange-Stratford and didn't know what to expect. Rob F. came in and said it would be ok, we can handle this, and he did. He created a plan, explained it and executed it. I was amazed at the efficiency and professionalism of the staff as well as the equipment. I am so appreciative of your company coming to the rescue in our time of need. Thank you!" — Cathy H.- Coastal Ctr at Milford Point in Milford, CT

“I just wanted to let you know that one of your employees, Anthony DeJesus, does a fantastic job. I am sure that he is pulled from one job to the other. Accidents and disasters don’t schedule themselves nicely but come in bunches and at the worst time. But Anthony was able to keep us in the loop and got to us right away when needed. And for other things, if he couldn’t get to us right away, he let us know when. So hat’s off to Anthony.” -Kristina J. in Southbury, CT

"Everyone I interacted with was professional and also very caring. Junior is very knowledgeable and very accessible when questions came up. Keep up the excellence!" - Brian O., Trumbull, CT

"Ted cares only about two things - helping his customer in any way that he can and making sure that the work of his crews is top quality. In both areas he shines. I had a very difficult problem situation, and Ted helped me every step of the way. I doubt that we would have come out of this successfully had it not been for Ted and his assistance. We could not have had a more caring, thoughtful and knowledgeable person helping us." - Susan H., Washington Depot, CT           

"Had mold and damage from a pipe leak inside a wall.  Matthew came out Sunday morning to assess damage. Everyone is very professional and knowledgeable and had great work done. Made this situation a lot less stressful. Would definitely recommend." -Kristin W., Milford, CT.